Terms of Service
Please find our Terms of Service (EULA) below.
CARTER CHAT END USER LICENSE AGREEMENT
Last updated 4th December 2024
Carter Chat is licensed to You (End-User) by Carter Labs Ltd, located and registered at 20-22 Wenlock Road, London, N1 7GU, United Kingdom ("Licensor"), for use only under the terms of this License Agreement.
By downloading the Licensed Application from Apple's App Store and Google's Play Store, and any updates thereto (as permitted by this License Agreement), You indicate that You agree to be bound by all the terms and conditions of this License Agreement and that You accept this License Agreement. The App Store and Play Store are referred to in this License Agreement as "Services."
The parties of this License Agreement acknowledge that the Services are not a Party to this License Agreement and are not bound by any provisions or obligations with regard to the Licensed Application, such as warranty, liability, maintenance, and support thereof. Carter Labs Ltd, not the Services, is solely responsible for the Licensed Application and its content.
This License Agreement may not provide for usage rules for the Licensed Application that are in conflict with the latest Apple Media Services Terms and Conditions and Google Play Terms of Service ("Usage Rules"). Carter Labs Ltd acknowledges that it has had the opportunity to review the Usage Rules and confirms this License Agreement does not conflict with them.
Carter Chat, when purchased or downloaded through the Services, is licensed to You for use only under the terms of this License Agreement. The Licensor reserves all rights not expressly granted to You. Carter Chat is to be used on devices that operate with Apple's operating systems ("iOS" and "Mac OS") or Google's operating system ("Android").
TABLE OF CONTENTS THE APPLICATION SCOPE OF LICENSE TECHNICAL REQUIREMENTS NO MAINTENANCE AND SUPPORT USE OF DATA USER-GENERATED CONTRIBUTIONS CONTRIBUTION LICENSE LIABILITY WARRANTY PRODUCT CLAIMS LEGAL COMPLIANCE CONTACT INFORMATION TERMINATION THIRD-PARTY TERMS OF AGREEMENTS AND BENEFICIARY INTELLECTUAL PROPERTY RIGHTS APPLICABLE LAW MISCELLANEOUS
THE APPLICATION Carter Chat ("Licensed Application") is a piece of software created to provide an AI chatbot experience—customized for iOS and Android mobile devices ("Devices"). It is used to send messages to AI bots.
The Licensed Application is not tailored to comply with industry-specific regulations (e.g., UK Data Protection Act 2018, General Data Protection Regulation (GDPR)), so if your interactions are subject to such laws, you may not use this Licensed Application.
SCOPE OF LICENSE
2.1 You are given a non-transferable, non-exclusive, non-sublicensable license to install and use the Licensed Application on any Devices that You (End-User) own or control and as permitted by the Usage Rules, with the exception that such Licensed Application may be accessed and used by other accounts associated with You via Family Sharing or volume purchasing.
2.2 This license will also govern any updates of the Licensed Application provided by Licensor that replace, repair, and/or supplement the first Licensed Application, unless a separate license is provided for such update, in which case the terms of that new license will govern.
2.3 You may not share or make the Licensed Application available to third parties (unless allowed by the Usage Rules and with Carter Labs Ltd's prior written consent), sell, rent, lend, lease, or otherwise redistribute the Licensed Application.
2.4 You may not reverse engineer, translate, disassemble, integrate, decompile, remove, modify, combine, create derivative works or updates of, adapt, or attempt to derive the source code of the Licensed Application or any part thereof (except with Carter Labs Ltd's prior written consent).
2.5 You may not copy (excluding when expressly authorized by this license and the Usage Rules) or alter the Licensed Application or portions thereof. You may create and store copies only on Devices that You own or control for backup purposes under the terms of this license, the Usage Rules, and any other terms and conditions that apply to the device or software used.
2.6 Violations of the obligations mentioned above, as well as the attempt of such infringement, may be subject to prosecution and damages.
2.7 Licensor reserves the right to modify the terms and conditions of licensing.
2.8 Nothing in this license should be interpreted to restrict third-party terms. When using the Licensed Application, You must ensure compliance with applicable third-party terms and conditions.
TECHNICAL REQUIREMENTS 3.1 Licensor attempts to keep the Licensed Application updated so that it complies with modified/new versions of firmware and new hardware. You are not granted rights to claim such an update.
3.2 You acknowledge that it is Your responsibility to confirm and determine that the end-user device on which You intend to use the Licensed Application satisfies the technical specifications mentioned above.
3.3 Licensor reserves the right to modify the technical specifications as it sees appropriate at any time.
NO MAINTENANCE AND SUPPORT 4.1 Carter Labs Ltd is not obligated, expressed or implied, to provide any maintenance, technical, or other support for the Licensed Application.
4.2 Carter Labs Ltd and the End-User acknowledge that the Services have no obligation whatsoever to furnish any maintenance and support services with respect to the Licensed Application.
USE OF DATA 5.1 You acknowledge that Licensor will be able to access and adjust Your downloaded Licensed Application content and Your personal information, and that Licensor's use of such material and information is subject to Your legal agreements with Licensor and Licensor's privacy policy: https://docs.carterlabs.ai/privacy-cookies-policy.
5.2 You acknowledge that the Licensor may periodically collect and use technical data and related information about your device, system, application software, and peripherals to offer product support, facilitate software updates, and provide other services related to the Licensed Application. Licensor may also use this information to improve its products or provide services or technologies to You, as long as it is in a form that does not personally identify You.
USER-GENERATED CONTRIBUTIONS The Licensed Application may invite You to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide You with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or in the Licensed Application, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information (collectively, "Contributions"). Contributions may be viewable by other users of the Licensed Application and through third-party websites or applications. As such, any Contributions You transmit may be treated as non-confidential and non-proprietary. When You create or make available any Contributions, You represent and warrant that:
The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of Your Contributions do not and will not infringe the proprietary rights, including but not limited to copyright, patent, trademark, trade secret, or moral rights of any third party. You are the creator and owner of, or have the necessary licenses, rights, consents, releases, and permissions to use, and to authorize us, the Licensed Application, and other users of the Licensed Application to use, Your Contributions in any manner contemplated by the Licensed Application and this License Agreement. You have the written consent, release, and/or permission of each identifiable individual person in Your Contributions to use the name or likeness of each identifiable individual to enable inclusion and use of Your Contributions as contemplated by the Licensed Application and this License Agreement. Your Contributions are not false, inaccurate, or misleading. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us). Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone. Your Contributions do not violate the privacy or publicity rights of any third party. Your Contributions do not violate any applicable law, regulation, or rule. Your Contributions do not include any material that promotes illegal activity or violates applicable law concerning child pornography or the well-being of minors. Your Contributions do not include offensive comments related to race, national origin, gender, sexual preference, or physical handicap. Any use of the Licensed Application in violation of the foregoing violates this License Agreement and may result in termination or suspension of Your rights to use the Licensed Application.
7. CONTRIBUTION LICENSE
By posting your Contributions to any part of the Licensed Application or making Contributions accessible to the Licensed Application by linking your account from the Licensed Application to any of your social networking accounts, you automatically grant, and you represent and warrant that you have the right to grant, to Carter Labs Ltd an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right and license to:
Host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, including commercial advertising or other purposes.
Prepare derivative works of, or incorporate into other works, such Contributions.
Grant and authorize sublicenses of the foregoing rights.
The use and distribution may occur in any media formats and through any media channels.
You waive all moral rights in your Contributions and warrant that moral rights have not otherwise been asserted in your Contributions. Carter Labs Ltd does not claim ownership of your Contributions. You retain full ownership of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. However, by submitting Contributions, you agree to allow Carter Labs Ltd to use them as described above.
8. LIABILITY
8.1 Carter Labs Ltd's responsibility in the case of violation of obligations and tort shall be limited to intent and gross negligence. Only in case of a breach of essential contractual duties (cardinal obligations), Carter Labs Ltd shall also be liable in cases of slight negligence. In any case, liability shall be limited to foreseeable, contractually typical damages.
8.2 The limitation mentioned above does not apply to injuries to life, limb, or health.
8.3 Carter Labs Ltd takes no accountability or responsibility for any damages caused due to a breach of duties according to Section 2 of this License Agreement. To avoid data loss, You are required to use the backup functions of the Licensed Application as permitted by applicable third-party terms and conditions. You acknowledge that in case of alterations or manipulations of the Licensed Application, You may lose access to the Licensed Application.
9. WARRANTY
9.1 Carter Labs Ltd warrants that the Licensed Application is free of spyware, trojan horses, viruses, or any other malware at the time of Your download and that the Licensed Application operates as described in the user documentation.
9.2 No warranty is provided for the Licensed Application that is not executable on the device, has been modified without authorization, or has been combined or installed with inappropriate hardware or software.
9.3 In the event of any failure of the Licensed Application to conform to any applicable warranty, You may notify the operator of the Services (e.g., Apple), and Your purchase price for the Licensed Application will be refunded to You through the App Store. To the maximum extent permitted by applicable law, Carter Labs Ltd has no further warranty obligation with respect to the Licensed Application. For additional refund requests or disputes, please follow Apple’s App Store refund policies.
9.4 If the user is a business entity, claims based on faults expire after a statutory limitation period of twelve (12) months from the date the Licensed Application was made available to the user. For consumers, statutory limitation periods apply as per applicable laws.
PRODUCT CLAIMS Carter Labs Ltd and the End-User acknowledge that Carter Labs Ltd, and not the Services, is responsible for addressing any claims of the End-User or any third party relating to the Licensed Application or the End-User’s possession and/or use of the Licensed Application, including, but not limited to:
Product liability claims. Any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement. Claims arising under consumer protection, privacy, or similar legislation, including in connection with the Licensed Application’s use of any applicable integrations. 11. LEGAL COMPLIANCE You represent and warrant that You are not located in a country that is subject to a UK Government embargo or sanctions or that has been designated by the UK Government as a "terrorist-supporting" country; and that You are not listed on any UK Government list of prohibited or restricted parties.
CONTACT INFORMATION For general inquiries, complaints, questions, or claims concerning the Licensed Application, please contact:
Carter Labs Ltd 20-22 Wenlock Road, London, N1 7GU, United Kingdom Email: support@carter.chat
PRIVACY AND DATA HANDLING Carter Labs Ltd values Your privacy. By using the Licensed Application, You agree to the collection, use, and storage of Your data in accordance with our Privacy Policy. The Privacy Policy explains:
What data is collected by the Licensed Application (e.g., account details, usage data).
How the data is used (e.g., to improve services, comply with legal obligations).
Data retention and user rights (e.g., the right to request deletion or correction of data). If You have any questions about how Your data is handled, please contact us at support@carter.chat.
13. TERMINATION The license is valid until terminated by Carter Labs Ltd or by You. Your rights under this license will terminate automatically and without notice if You fail to adhere to any term(s) of this License Agreement. Upon termination:
You must stop all use of the Licensed Application and destroy all copies, full or partial, of the Licensed Application.
Carter Labs Ltd reserves the right to delete or retain any user-generated content associated with Your account, as required to comply with legal or operational obligations. For further clarification regarding data deletion, please refer to our Privacy Policy or contact support.
THIRD-PARTY TERMS OF AGREEMENTS AND BENEFICIARY Carter Labs Ltd represents and warrants that it will comply with applicable third-party terms of agreement when using the Licensed Application.
In accordance with Section 9 of the "Instructions for Minimum Terms of Developer's End-User License Agreement," both Apple and Google and their subsidiaries shall be third-party beneficiaries of this End User License Agreement and — upon Your acceptance of the terms and conditions of this License Agreement — both Apple and Google will have the right (and will be deemed to have accepted the right) to enforce this End User License Agreement against You as third-party beneficiaries.
INTELLECTUAL PROPERTY RIGHTS Carter Labs Ltd and the End-User acknowledge that, in the event of any third-party claim that the Licensed Application or the End-User's possession and use of that Licensed Application infringes on the third party's intellectual property rights, Carter Labs Ltd, and not the Services, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claims.
APPLICABLE LAW This License Agreement is governed by the laws of England and Wales, excluding its conflict of law rules. Any disputes arising under or in connection with this License Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
MISCELLANEOUS 17.1 If any provision of this License Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect. Invalid terms will be replaced by valid ones formulated to achieve the original intent as closely as possible.
17.2 Any amendments or modifications to this License Agreement must be made in writing.
17.3 Carter Labs Ltd has no tolerance for objectionable content or abusive users. Users posting objectionable content or engaging in abusive behavior may be banned from the Licensed Application without prior notice. Objectionable content includes, but is not limited to, content that is obscene, harassing, hateful, or discriminatory in nature, as determined at Carter Labs Ltd's sole discretion.
17.4 This License Agreement constitutes the entire agreement between You and Carter Labs Ltd concerning the Licensed Application and supersedes all prior agreements, whether written or oral, relating to its subject matter.
NO-TOLERANCE POLICY FOR OBJECTIONABLE CONTENT Carter Labs Ltd enforces a strict no-tolerance policy for objectionable content. Users engaging in the following actions may have their accounts suspended or terminated without notice:
Posting content that is obscene, offensive, or abusive. Promoting violence, discrimination, or harassment. Sharing illegal content or violating applicable laws. Carter Labs Ltd reserves the right to determine, at its sole discretion, what constitutes objectionable content and to take appropriate action.
Reporting Mechanisms If You encounter objectionable content while using the Licensed Application, You can report it by:
Using the in-app Report feature located in the chat settings or profile menu.
Contacting our support team at support@carter.chat. Carter Labs Ltd will review all reports promptly and take appropriate action, which may include account suspension or termination.
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